What to do in case your InstaPay transaction is not instant anymore. This happened to me twice this year. First when I transferred 20,000 from Gcash to BPI, the another one when I transferred 50,000 from BPI to PSBank.
If you didn’t receive your money instantly due to time-out, system glitches and errors, then you need to contact the sending bank to report the incident.
It will take around 5 to 7 business days to get your money back. If you can’t get it after a week, you need to email [email protected] to expedite the concern.
Banks really don’t care if your InstaPay transactions are delayed, so don’t get mad at them. Just be patient because your cash will surely be credited back to your bank account even if it takes weeks to months.
The avoid scenarios like this, don’t send an amount you cannot afford to lose. Just send small amount via InstaPay as it’s not that reliable. For huge transactions, it’s still best to go old school, the OTC way.